Privacy Notice

Privacy Notice

Last Update: April 2022

Muse Legal Services and Consultancy Ltd (we/us/our) are committed to respecting your privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.

This Privacy Notice applies to all individuals who access our website at www.museconsultancy.co.uk (“Website“) and/or engage our legal or linguistic services (“Services“).

Please read this Privacy Notice in full to ensure you are fully informed.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details including addresses, job titles, company/organisation names);
  • Information that is relevant for providing you the Services, which may include your financial information for payment purposes, personal information of family members or third parties or special categories of information such as health or alleged criminal activities that may be necessary in connection with the Services;
  • Any other personal information regarding you or third parties, which you may choose to provide us voluntarily;
  • Where you provide services to us, we will take administrative personal data (personal contact details of your personnel or representatives) to enable us to administer our relationship with you and receive the necessary goods and services from you;
  • Some information may be also collected automatically through the website like your IP address, device type, unique device identification number, browser-type, broad geographic location, other technical information (but these are anonymous data and do not uniquely identify you). These may be collected via cookies or similar tracking technology.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To inquire about and for the provision of the Services;
  • To sign up to receive any news posts, newsletters or client updates.

We collect, create, hold, and use personal information in the course of and in connection with the Services we provide to you (or purchase from you). We will process identification and background information as part of our business acceptance, finance, administration and marketing processes, including anti-money laundering, conflict, reputational, and financial checks. We will also process personal information provided to us by or on behalf of our clients for the purposes of the work we do for them.

Third Parties

The information you provide may be shared with third parties to the extent that is reasonably necessary in connection with that work (for example, when seeking advice from external counsel or experts), with outsourced service providers (for example, accountants, researchers, or translators), or in case it is a legal requirement to do so. In order to provide our Services, we may need to transfer your personal information to locations outside the jurisdiction in which you provide it or where you are viewing this website for the purposes set out in this Privacy Notice. This may entail a transfer of your information from a location within the European Economic Area (the “EEA“) to outside the EEA, or from outside the EEA to a location within the EEA.

The level of information protection in countries outside the EEA may be less than that offered within the EEA. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws. Where our third-party service providers process personal data outside the EEA in the course of providing services to us, our written agreement with them will include appropriate measures.

Legal Bases

Our legal bases to process your information may change according to the nature and context of the information you provide. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent, e.g. for subscription to client alerts or newsletters (You are able to remove your consent at any time. You can do this by contacting us by email as indicated above.)
  2. We have a contractual obligation, e.g. to provide you the Services.
  3. We have a legal obligation, e.g. under the relevant rules regarding legal services providers.
  4. We have a vital interest.
  5. We have a legitimate interest.

How we store your personal information

Your information is securely stored. We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration, or destruction consistent with applicable Data Protection Laws.

Unless required otherwise by law or contract, we will keep your ID details, contact information, and other pertinent personal information for seven years from the date our final case/instructions have been completed or we have no further legitimate business with you. We will then dispose your information by either deleting or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

MUSE CONSULTANCY